Customer Support
Phone Support
Call us directly at 978-433-3000.
Field service and technical
support is handled out of our corporate offices in Massachusetts.
Quick facts about Alase Technical Support:
- All technical support begins with detailed diagnostic procedures handled
over the telephone
- Many problems can be corrected at this stage by the customer's own
technicians in consultation with ALASE technical personnel.
- If the problem cannot be satisfactorily resolved over the phone a
trained service technician is promptly dispatched to the customer's
site.
- In some cases parts may have to be sent back to the factory for diagnosis
and repair.
We can also supply customers with a standard selection of spare parts.
This spare parts depoting is useful for customers who cannot afford the
normal two- to three-day turnaround time for repairs which require return
of critical parts to the factory. Call us to make arrangements for a spare
parts depot.
After you purchase one of our Alase systems, you have the full support
of our technical staff. We will work with you in any way necessary to
solve a problem.
If you decide you want to use the laser you purchased to etch a line
of products with characteristics different from the original set, then
we will welcome testing the new products. With our extensive industry
experience, we can help you find the proper settings for the equipment
that you purchased.
Online Support Request
Submit your support request here, and an Alase representative will contact
you.
Contact A Support Representative
Send a quick email to our support team.
Phone Support
Call us directly at 978-433-3000.
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